My order never arrived. I didn’t get any notification that it was arriving. It’s lost basically. The store couldn’t help me. I won’t be ordering again.
Dear Aleksandra,
We have reviewed your order, and it was **not lost**. The shipment was successfully delivered to the address exactly as it was entered during checkout.
You were also sent multiple delivery updates via email, including confirmation of delivery. These notifications were successfully delivered to your inbox on our end.
Additionally, this is your **11th order with us**, so you are already familiar with how we operate. We maintain consistent standards, reliable fulfillment processes, and a high level of integrity with every shipment.
At this point, we strongly recommend that you double-check the delivery location you provided - this includes checking around the property, with household members, neighbors, or any designated drop-off areas.
If you are still unable to locate the package after verifying this, let us know and we can advise on next steps. However, based on the carrier confirmation, the order has been delivered as addressed.
Best regards,
Customer Support